101 Ways to Make Yourself Indispensable at Work: Be Friendly and Sincere

Smile. It is an outward gesture of happy inner feelings. People will almost always respond well to a smile and will get the impression that you are friendly and helpful, which creates a positive working environment. A smile might even influence a negative situation in a positive way. However, avoid pasting a fake grin on your face, which leads people to believe you are insincere or glossing over their problems.

Greet people with a cheerful “hello” and ask how you may be of service (and mean it!). By sincerely being friendly and helpful, you encourage friendliness in return, minimize conflicts, and develop an “I care” reputation.

Although it may seem you cannot be too friendly to customers, clients, and coworkers, be aware that engaging in long-winded conversations and personal monologues will keep you from completing your duties (and prevent them from completing theirs). Therefore, pay attention to the length of your conversations, and disengage quickly from chat sessions that aren’t related to work issues.

Show a genuine interest in people. When you are sincere and make an effort to be friendly, you project an “I care” attitude that makes others more receptive and open. Everyone remembers how they are treated, bad or good, and they often will react in kind.

101 Ways to Make Yourself Indispensable at Work. 101 Ways to Make Yourself Indispensable at Work, ISBN: 9781435454323 Prepared for jhale@cba.ua.edu, Joanne Hale © 2011 Safari Books Online, LLC. This download file is made available for personal use only and is subject to the Terms of Service. Any other use requires prior written consent from the copyright owner. Unauthorized use, reproduction and/or distribution are strictly prohibited and violate applicable laws. All rights reserved.


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