After working part-time in retail jobs, I thought that I would never want to work in retail again. Through my internship experience at Lowe’s this summer, I had the chance to see how complex retail can be. I am excited to be working on the Lowe’s Capstone project. The delivery of our finished product will save the company’s time, money, and resources. The efficiency of hardware components is critical in a retail environment because the time a store component is non-functioning, the company is losing the opportunity to generate revenue.
Lowe’s Companies, Inc. was founded in 1946 and is an international chain of retail home improvement and appliance stores. Lowe’s serves more than 14 million customers a week in its 1,710 stores in the United States, Canada, and Mexico.
The Lowe’s IT Service desk receives 1.6 million contacts a year in which some are from employees facing common problems with hardware components. To address this problem, the Capstone team will be enhancing the Lowe’s Swap-IT program. The team will also deliver an organized format for analyzing key metric reports on the Self-help webpage.
We have had several client meetings and are in the analyze phase of the project life-cycle. Wednesday, we took a field trip to a local store to see the Self-help website from a store employee’s perspective since they would be the end user of the webpage.
The University of Alabama MIS program allows students to work on real projects that provide real value to real companies. Students learn to leverage people, processes and technology to solve problems and meet the challenges of today’s businesses head-on. For more information, call 205-348-5525 or visit http://cba.ua.edu/mis.